Policy

Guarantee of service

Your satisfaction is our main concern. We want to make sure that you are no less than 100% satisfied every time we clean your home. If you are not happy with our cleaning performance, please call us within 24 hours and we will come back to fix the oversight. No Refunds!

Cancellation policy

Should you need to cancel your cleaning appointment, please contact us as soon as possible so we can re-schedule your clean.  If you cancel and our schedule is full and we can not get to you until your next scheduled appointment, there is a skip charge of $25.00 assessed to your account.

Lock Out Fee

If you are on the schedule and we arrive to do your cleaning and we are not able to get in we will charge a $40.00 lock out fee.  This also includes if you change your garage code, batteries are dead on key pad.  There is no exemption to this fee.

Payment policy

Payment is due at the time of service.  NO EXCEPTIONS!  It is our policy that if we arrive to do your clean and payment is not left for us we do not clean.  All move in/move out and one time cleans must be paid in cash.  Foreclosures, new construction, property clean outs, and painting require 1/2 down + supply cost prior to the start of service.  Balance is due at completion.  A $30.00 fee is applied to all returned checks.

Refunds policy

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services, refer to guarantee of service.  There are No Refunds...No Exceptions!

Termination of service

If for some reason you wish to terminate your cleaning services with us permanently, and would like us to remove all of your personal information from our system, email or call us.